Frequently Asked Questions

What kind of animals do you care for?
We have experience loving and caring for all kinds of animals, including cats (shy cats are not a problem!), dogs (puppies to seniors), rabbits, guinea pigs, hamsters, sugar gliders, reptiles, fish, birds, and more! Please call us if you have any questions: 305.794.3733.
How do I make an appointment?
We know you’re busy! So, for your convenience, we use Power Pet Sitter for all our scheduling and reservations. Sign up with Power Pet Sitter now or call us with any questions: 305.794.3733. We do our best to answer calls and questions within 24 to 48 business hours. All communication is handled through the office; pet sitters/dog walkers cannot schedule appointments for clients.
What is Power Pet Sitter?
Power Pet Sitter is an online scheduling service that allows you to schedule or make changes to your appointments 24 hours a day, every day of the week. The service allows you to fill out your pet’s profile online at your leisure with a wealth of detail- which makes caring for your pet a breeze! All services must be requested through Power Pet Sitter or directly with our Miami office. Our pet sitters/dog walkers cannot accept changes, cancellations, or additions to services
Sign up with Power Pet Sitter now.
How much notice do I need to make an appointment?
Our daily clients: we agree on a schedule on your initial consultation. Give us 72 hours’ notice if you’d like to change that agreed-upon schedule.Last minute pet sits incur a small convenience fee.Holidays: During very busy holidays, it’s recommended that you schedule your appointment as early as possible. We prefer 7 days in advance minimum. We fill up quickly.
Do I have to sign a contract?
Yes, we have an online contract, a signed agreement that you agree to let us into your home to care for your animals as well as that you are aware of and agree to our policies and procedures. You agree to the contract by filling out the paperwork online and checking off the policies and procedures boxes.
What if I have an emergency?
Email us at reservations@equipawspetservices.com or call us at 305.794.3733 right away; all requests being made with less than 24 hours’ notice cannot be entered into Power Pet Sitter. We will always try to accommodate you and your pet’s needs, even with last-minute service. We will do our very best to provide that support during emergencies, but cannot guarantee to pet care on very short notice.Last minute pet sits (less than 24 hours) incur a small fee.
Do you have any references?
Yes, please visit our Google Plus, Testimonials, Facebook, and Yelp pages.
How many times a day will you visit my pet, and is there a minimum number of visits per day?
For pet sits: We require a minimum of 2 visits per day for dogs while you’re away and a minimum of 1 visit a day for cats during our pet sits but recommend two. This is non-negotiable, as it is required by our insurance policy. We suggest 3 visits for our canine friends for better quality time.For midday breaks and dog walks/runs: These are typically once a day, unless you feel like giving your pets extra love from us.
What's the difference between pet sitting and midday breaks?
A visit is considered a “pet sit” when you have left your home for an extended period of time (vacation, work trip, etc..). We require at least 2 check-ins for dogs during pet sits due, in part, to our insurance’s requirements, but also to give your dogs the best companionship and care. Cats are considered a bit more independent, and can tolerate one visit a day. Midday breaks happen while you’re at work or away from your home, but still coming home that night to care for your pets. These pet services are for when you want a little relief for your pets. Dog runs and walks can be added to midday breaks
Will my pets get the same pet sitter every visit?
Because dogs thrive on routine and consistency, we will make every effort to assign the same pet sitter to visit your home within a pre-determined time frame, based on a schedule designed with us during your complimentary in-home consultation. Sometimes emergencies occur and your usual pet sitter will not be available. We work as a team, so each service area has at least two pet sitters in it. We will inform you right away and make the transition a smooth one until your original pet sitter’s available.
How will I be billed?
We currently accept only MasterCard or Visa, which must be added to Power Pet Sitter when you make your appointment online. Full payment is charged within 24-48 hours of reservation submission. Clients who book recurring dog walks or dog runs will have their cards charged on the first of each month. We cannot render service unless the payment is ready when specified.
What are your safety and policy procedures?
Your safety and privacy are our top priorities; our business depends upon maintaining your personal information confidential, your property secure, and your pets well-cared-for and happy. That is why we have such a thorough client packet. The answers to those questions allow us to be prepared for every possible contingency.We keep your keys organized with a secure filing system coded for anonymity and your personal information under lock. No one but your pet sitter will be allowed in your home in your absence unless previously authorized by you. We will not split care with other care givers, and will thank you to schedule your third party services at separate times unless there is an emergency.We do not advertise our presence with conspicuous logos in the form of advertisements on vehicles since we feel this could alert others to your absence. We will make sure your home looks lived in, alternating lights, taking out and bringing in garbage cans and mail, and taking care of other important details.We will review our privacy policy during your complimentary initial consultation. Your contract is available to you online on Power Pet Sitter.
Do I have to give you a copy of my keys for pet service?
Yes. We require three (3) sets of keys. During service, one key will be with the sitter/walker, the second set with your back up sitter, and the third set of keys will remain locked at the office for emergencies. In the unlikely event of an emergency that has prevented the sitter from being able to provide service, the spare key at the office may be used to provide uninterrupted service.
Do I need to have the initial consultation? I'm in a hurry.
Yes, the initial consultation is mandatory! This is an important meeting where we get to know you and every detail about your pup, cat, or smaller loved one in order to develop their customized pet care plan to fit your schedule and your pet’s needs. We will review the service agreement and make sure your Power Pet Sitter profile is properly filled out, collect three sets of house keys, and your pet’s health records.This meeting is important because it’s how we become familiar with the location of your pet’s food, your pet’s allergies, food habits, exercise preferences and other important details, like preferred walking routes, favorite toys and treats, or the perfect spot to scratch, too. You should expect the visit to take from 30 to 60 minutes. Clients should have their profiles filled out as much as possible to keep visit time down.
Meet and greets scheduled with less than five days before start of service will incur a $36 fee.
What times do you typically visit a home?
Pet Sits are available Monday through Sunday:  7AM to 9AM, 11AM to 2PM, 12 to 3pm, and 6 to 8PM. Overnight stays are a great alternative to boarding and start at 10:00 pm and end at 7:00 am. Midday dog walks and runs are available Monday through Friday. Times are customizable, please call to discuss. Note: we do not run dogs in weather over 90 degrees! All services are customizable, but may incur an additional charge. Please call our office for details. Our overnight stays
What are your business hours?
Our office is open Monday through Friday 9:00 am to 6:00 pm and Saturday 10:00 am – 1:00 pm. We offer pet sits, dog runs, and dog walks Monday through Sunday.
What is your cancellation policy (holidays and regular)?
We do not offer refunds. All cancellations over non-holiday periods, with a minimum of 48 hours’ notice, will receive a credit for use on future services. Credit must be used within 6 months of cancellation date. Cancellations with less than 24 hours’ notice will be charged in full and no credit will be applied. Cancellations over Holiday periods:15 days before: full credit given; 7-14 days before 50% credit given; 6 days or less: no credit given

Any cancellations or changes to services must be confirmed by contacting Equipaws Pet Services office, directly by phone or email. Our pet sitters and dog runners and walkers cannot accept changes, cancellations, or additions to services.

Please call us to discuss your situation if an emergency arises. We always do our best to work with you!

What happens if my travel plans change?
This happens often enough at Miami International Airport! If your trip is overextended for whatever reason, contact us as soon as possible so we can try to accommodate extra care time. Much like your pets, we thrive with good communication
I am interested in your services, what is the next step?
Request an initial consultation via Power PetSitter or give us a call: 305.794.3733.

 

Call (305) 794-3733 or fill out the form above on this page to ask a question or check our availability.